HELP CENTER

Am7 Apothecary provides a selection of aromatic candles and accompaniments for a limited sales period every month. At times, Am7 Apothecary will showcase collaborations and limited edition products that may extend beyond the usual sales period for the month.

If your question/inquiry is not listed, contact us via email at help@am7apothecary.com.

 

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

Due to the pandemic's continued impact on deliveries, we estimate between 7 - 10 business days to receive orders. Standard order fulfillment is processed every Saturday until the end of the sells period, and delivered to your preferred location.

IF AN ITEM SAYS "OUT OF STOCK" ON THE WEBSITE, THEN WHY DO YOU HAVE THE IMAGE STILL UP?

Out of stock items remain listed to express the intention of restocking for purchase as soon as possible. If we remove an item fully, then it means we no longer carry it. Subscribe to our newsletter to receive updates on when items are restocked.

DO YOU OFFER INTERNATIONAL SHIPPING?

We currently ship in the contingent 48 United States.

I'VE BEEN WAITING A LONG TIME FOR MY ORDER AND AT THIS POINT, I JUST WANT MY MONEY BACK. WHAT CAN YOU DO?

We make every effort to avoid returns but understand that things happen. If in the event you are unhappy with your pending order, please contact us via email at help@am7apothecary.com.

HOW DO I ACCESS THE PLAYLISTS?

Access to playlists will be sent to you via email for your enjoyment. It is password protected.

DO YOU CREATE CUSTOM GIFT SETS OR BULK ORDERS FOR WEDDINGS OR PARTY FAVOR?

Please contact help@am7apothecary.com to request our bulk order form to receive a price quote.

WHAT IS YOUR RETURN POLICY?

Details about our return policy and more are listed in detail under every item within our Shop.

ARE YOU HIRING?

Am7 Apothecary is not currently hiring. Any details regarding future opportunities will be publicized on the website, in our newsletters, and our social media accounts.